135 S Acuff Rd, Lake Wales, FL 33859
Ridge Energy Savers Inc.
Your Family Owned and Operated Indoor Comfort Specialist Since 1974!

Frequently Asked Questions

1. Humidistat Operation Instructions
  • Set the humidistat to the "On" position or the lowest humidity setting.
  • Operate your thermostat normally.
2. When you are "away"
  • Set your thermostat in the cool mode.
  • Set your thermostat to 78 degrees.
  • Set your humidistat to 65%

How is works is the humidistat operates off of the amount of moisture in the air. Regardless of the temperature of the air in your home. It's only job is to open and close a set of points wired in series with the "R" terminal on your thermostat. This is why you have to set your thermostat in the cooling mode and set the desired temperature to 78 degrees. So that when the humidistat closes there will be a call for cooling and the air conditioning system will run and remove the humidity.
3. What temperature should I set my thermostat for cooling and heating?
It is best to set the temperature to a setting that is comfortable for your individual preferences. Typically most people are comfortable between 76-78 degrees for cooling and 68-70 degrees for heating.
4. What can I do to prolong the life of my equipment?
Inspect and change your filter as needed and flush out the drain system on a monthly basis.
5. How do I flush my drain line?
If your air conditioning drain line has a "tee" installed, remove the cap and pour one gallon of hot water down the drain slowly so water will not back up into the overflow shut off. Following the hot water a cup of vinegar may be flushed to help inhibit future build up in the drain line.
6. What is some basic troubleshooting tips before I call a professional?
  • Check disconnect switches (indoor and outdoor if you have a split system). Make sure that circuit breakers are "ON" or that fuses have not blown.

  • Check for sufficient airflow. Make sure air filters are clean. Check all supply and return-air grilles are open and unobstructed.

  • Check the settings on your thermostat. If you want cooling make sure the temperature control is adjusted to a setting lower than the current indoor temperature. If you want heating make sure the temperature control is adjusted to a setting higher than the current indoor temperature. The "Fan" switch should be set to auto.
7. Unit is not cooling like normal, will setting it at a lower temperature fix the problem?
No! Turning the temperature down farther will not make it cool any better and may only compound a problem. If your air conditioner does not seem to be cooling there may be a problem with its operation and a professional should be called to check your system.
8. Unit make loud noises during winter time, is there something wrong with my unit?
Typically on a cold night a heat pumps outdoor coil will freeze and it must be defrosted to maintain the units heating efficiency. During this process the system will shift modes and may make some loud whooshing noises.
9. When should I replace or repair my unit?
When thinking about replacing or repairing a unit there are three factors to consider. Those factors are Life Expectancy, Operating Cost, Looking At The Big Picture. Let's take a closer look at these three factors.

Life Expectancy: When you are frustrated with an equipment break-down, it can be tempted to find the least expensive "quick fix" to get on with your life in relative comfort. That "quick fix" may be the least expensive now. But it may not give you the most value but may cost you a lot more in the long run. Paying for repairs to an old or inefficient system often simply prolongs the inevitable. It's almost like putting a band-aid on a serious injury. An older system that breaks down once is likely to break down again and again. That means more emergency service calls or worse yet the risk of damage to your home or to other components of your heating and cooling system.

Operating Cost: There is also an ongoing cost factor to consider. Restoring your old system will only bring it back to its current level of energy efficiency. After you've recovered from the repair bills and frustration of system breakdowns, you still will not save on your energy bills. Even six year old heat pumps and air conditioners are considered grossly inefficient by todays energy efficiency standards. So are most furnaces build before 1980. So you could save up to 60% on your energy bills with new high efficiency equipment. That is why installing a new heating and cooling system can actually pay for itself in energy savings within a relatively short time.

Big Picture: When one component of your system breaks down unexpectedly it's easy to just focus on repairing or replacing that component. But each part of your system works with the others to boost efficiency and reliability. So it helps to keep the big picture in mind. Replacing your old furnace with a new higher efficiency model but leaving your old mechanical thermostat in place for example will not allow you to enjoy all the efficiency advantages the furnace has to offer. Likewise if you install a new furnace but don't get a humidifier the air may seem cooler forcing you to operate your new system at a higher temperature to be comfortable. Plus you can often save on installations costs if you have several components of your system (E.G. A furnace and air conditioner) replaced at the same time.
State License - CMC1249782